More than Efficiency
Ideas of efficiency and productivity were at the front of my mind when I started Operate Well Consulting in 2021. These are essential concepts in the manufacturing and Industrial Engineering fields from which I came. However, while I knew that these concepts are critical for an organization’s improvement, I still had questions vital for my work as a consultant if I was to help clients truly “operate well.” What are we overlooking when we focus just on producing at maximum efficiency? Worse, are we harming organizations, people, society, and the environment when we focus too much on productivity and efficiency? I entered the Fielding Graduate University Organizational Development and Leadership program with these questions in mind. Without putting efficiency and effectiveness by the wayside, I wanted to know what other important factors and values leaders must hold in order to guide their organization in doing work that is sustainable, impac